Returns & Refunds
Last updated: August 2026
We want you to feel completely confident in your SodaBurn® purchase. This page explains our 60-day satisfaction guarantee and how to request a return or refund.
✔ 60-Day Money-Back Guarantee
Every order is backed by a 60-day guarantee from the date of purchase. If, after at least 30 days of consistent use, you are not completely satisfied with your results or your overall experience, contact us at contact@customercs.com and our team will guide you through a full refund.
1. Eligibility
To be eligible for a refund under our guarantee:
- Your request must be made within 60 days of the original purchase date.
- We recommend at least 30 days of consistent use before requesting a refund, so the product has a fair chance to work as part of your routine.
- Please have your order number or the email address used at checkout ready when you contact us.
2. How to Request a Refund
Email contact@customercs.com with your order details and a brief note about your experience. Our support team will confirm your eligibility and walk you through the next steps — there is no complicated process or hidden hoops to jump through.
3. Refund Processing
Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
4. Shipping Costs
Original shipping charges, where applicable, are non-refundable. Orders of 3 or 6 bottles that qualified for free shipping remain unaffected by this policy.
5. Digital Bonuses
The free digital bonuses included with 3- and 6-bottle orders are provided as an added benefit of your purchase. Their value is not deducted from any refund issued under the 60-day guarantee.
6. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 14 days of delivery at contact@customercs.com with a description and, if possible, a photo. We will arrange a replacement or refund promptly.
7. Questions
If you have any questions about our returns process, please visit our Contact page or email contact@customercs.com. We're here to help.